From Hardup Hester's blog:
Me 'I'd like to report a fault with one of my copiers'
Milly 'My name is Milly, how may I help you'
Me 'I'd like to report a fault on one of my copiers'
Milly 'Do you have the serial number of the copier'
Me 'Yes it's PRN 445132'
Milly 'I'm sorry, that number isn't being accepted, could you repeat it'
Me 'PRN 445132'
Milly 'I'm sorry, all the serial numbers begin with VST, where are you calling from'
Me 'I'm calling from Burchill Lane school'
Milly 'I'll just check that is correct'
Me 'Ok, maybe I'm dreaming & I don't really work here'
Milly 'Ok, I've found you now, you quoted the wrong serial number, the serial number is PRN 445132'
Me 'Ok, thank you, now can I report a fault on this machine'
Milly 'Ok, could I have you name'
Me ' Hester Smith'
Milly 'Sorry the name we have is Peter Griggs'
Me 'Peter Griggs is the name of the engineer who visits us'
Milly 'Oh right, do you want to speak to him'
Me 'Erm ok'
Milly 'He's not here right now, can I help'
Me 'Yes I'd like to report a fault on my machine'
Milly 'Machine? We only deal with copiers here'
Me 'Yes I know, I have a fault on my copier'
Milly 'Oh I see, what sort of fault'
Me 'There is an error code on the screen'
Milly 'Screen, what screen, we only deal with copiers here, not computer screens'
Me 'I have 5 copiers here and they all have touch screens on them'
Milly 'Screens, on a copier, wow, who knew'
Me 'So can I report the fault now'
Milly 'Do you have the serial number?'
Me 'PRN445132'
Milly 'That's not one of our's'
Me 'Yes it is you found it just now'
Milly 'Oh yes, I remember, you are Peter Griggs'
Me 'Can I please report the fault'
Milly 'What is the fault code'
Me 'E7000, that means the waste toner needs emptying'
Milly 'E7000, that's not one of ours'
Me 'The waste toner needs emptying'
Milly 'West toner'
Me 'WASTE, not west'
Milly 'West toner, well I'll report it but it doesn't sound right to me, we deal with copiers here and this sounds like a compass'
To my utmost amazement good old Peter, the engineer arrived within a couple of hours, he said 'I wasn't quite sure what the fault was, something about the compass being broken on your machine, so I thought I'd pop in on my way home & see if I could help'
I could have kissed him, I was so pleased to see him, instead I just made him a cuppa.