Sounds like the kind of dr the world needs more of QV.
More medics like that and less of the stone-faced twats, rude insensitive arseholes like the optician that kept digging her damned fingernails into my eyes to pry my eyelids open, and having a go at me for not looking where she wanted during the slit-lamp examination and having to rest and clear my eyes often. Especially after I had to explain to her that one of the eyedrops I'm using at the moment paralyses the muscles that move the eye and adjust the lens&pupil size.
Did at least manage to swipe a load of local anaesthetic eyedrops the moment the little bitch left the room. Didn't give a damn about my being in pain either. And with the slit-lamp exam, it basically involves shining an intense light into the eye whilst the dr on the other end of it looks through a magnifier, and she expected me not to rest my eyes in between examining different parts? because for fucks fucking sake, even now, and its healing somewhat, I have to wear an eye-patch stuffed with paper towel to block the light from the computer screen, even in a darkened room where that is the only light source, and wear a pair of welding goggles over the top of the paper towel-stuffed eye patch, as well as both use some of the local drops that the bitch so kindly...donated....and my regular GP has been making sure I have enough pain coverage to get through this, thankfully.
The fact your one is going that for the PR, well it makes me like him already:D