I can honestly say the kid isn't UGLY. I mean he's kind of bland looking and really skinny, devoid of any masculine features... but he's young. I'll give him a break on those grounds. He's also able to play instruments, but i'm not really confident that he writes his own material, and the way he plays guitar and piano is very systematic, without any passion or gusto. Listening to just a few of his tunes immediately reveals that he was "manufactured" as an artist by some money interest and he has no musical drive of his own.
I don't see why he has so many fans. He looks like he's completely missed puberty, and his music could be compared to just about any other prefabricated crud out there.