I do not do well on the phone. There is nothing to focus on and I tend to just tune out the conversation. I must do something right because no one has ever called me on it. I've talked for 30 minutes sometimes and can't tell you a single thing the other person said past "Hello". I suppose I seem to do better than I actually do because I "smile" while I'm talking. Sounds enthusiastic, happy, interested in the other person.