There is no way I'd ever agree to paying anything if I knew I had returned the DVDs.
Agreed. I would stick to my guns and just never go there again if they keep being assholes about it. They'll loose out hundreds of dollars on future renting I might have done and for what, insisting a few bucks on late fees when I returned them on time? Fuck 'em.
And I'd make noise about it all the way.
Two things stopped me.
1. I have been on the bones of my arse until recently and I fucking remember the horror of the all too often harassment from collection areas and so forth, over fuck all. I really was not that invested in bringing that atrtention on.
2. That said I was willing to tear this Manager a new one until I saw his performance in trying to be hard and tough over this and he was so nervous, awkward, stressed and so on....I simply caved. If he had of been a bastard I would have ripped shit out of him and publically and probably had a lot of fun.
I mean I basically gave him an out because I felt sorry for him. I felt like telling him he really wasn't good at this.
He seemed relieved when I told him he did not have to try and convince me of fault even though he had failed here and that I would pay it regardless. It would have been easier if he was an arsehole or arrogant. He simply wasn't. It is hard to berate someone like that.
