There's this utter idiot working for a very large household-name company we're partners with, and I keep wondering who ties her shoelaces in the morning. I've had the misfortune to having to rely on her to fix a login to one of their systems that I apparently need, and she just doesn't know what the fuck she is doing. There's no logic, no analytical streak, no asking her colleagues, there's just helplessness and shots in the dark.
I've now started invoicing my client 30 minutes for every interaction I have with her.