I really hate calling a company for service, in this case, to discontinue service...and get put in "holding hell." This is a cable tv and internet service provider for us. So finally I say "fuck it", put the equipment to be returned in the car and drive to the company HQ and get it done there. total time 20-25 minutes to drive to and fro, speak to a clerk, hand over the equipment and get my receipt and leave. I would probably have still been on hold for all that time. I may be a peon/peasant, but, my time is valuable as well.