Dealt with one bank in the past (my ex's) and hated dealing with them, so I switched after we were divorced.
Present bank was just taken over by them, switched my free checking to interest checking, which with the way I suck it down every month would mean fees out the ass. Switched my mom's accounts over to something she didn't want...all for our "convenience".
Got mine straightened out, mom was told she had to close out her accounts and reopen them (in person) to correct her situation, then they couldn't "completely" close out the accounts because interest was due to be credited to them, so we would have to come back in and close them out a second time after the interest was credited and before they tacked on a fee for the account not meeting the min balance.
After providing 3 forms of id and spending 1/2 hour of my time I finally got the accounts (totaling a whopping $2.56) closed out after dealing with these fucktards for over a month.
I hate banks.
We would have switched banks, but unfortunately they are now the only one around here other than a credit union (that doesn't provide free online access).